Shipping policy

Shipping Policy

Thank you for shopping with Velvet Paw Co. We’re committed to getting your order to you as safely and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping & Delivery

Shipping times vary depending on the product, destination, and shipping carrier. Estimated delivery times will be provided when available. Please note that delivery estimates are not guaranteed and delays may occasionally occur due to carriers, weather, customs, or other circumstances outside our control.

Multiple Packages

If your order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees because items are shipped separately.

Tracking

When tracking information is available, it will be sent to the email address provided with your order. Please allow time for the carrier to update tracking information.

Incorrect Addresses

Please make sure your shipping address is correct before completing your purchase. Velvet Paw Co. is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or you experience a problem with your delivery, please contact us as soon as possible at velvetpawgoods@gmail.com so we can assist you.

Questions

For questions about shipping or your order, contact us at velvetpawgoods@gmail.com.